Frequently asked Questions
How much time it would take for Order Processing and Dispatch?
Processing Time: Orders are processed and shipped on the next business day following the order date. Weekend Orders: Orders placed on Saturdays will be dispatched on the following Monday.
How can I track my orders?
Once your order has been dispatched, you will receive a confirmation email containing tracking details to monitor the status of your shipment.
How can I make the payment?
Payment methods: credit card/debit card/Internet Banking/UPI (valid only in India) — though since this is for international you will need to adapt this.
How much is shipping and how long will it take?
Delivery Timeframe: After dispatch, deliveries typically take between 7-10 business days to arrive at your designated address.
Can I place the Cash on Delivery?
Right now cash on Delivery is not provided.
How much I will be charged for the shipping?
They state free shipping across all orders, but shipping charges are calculated at checkout based on destination and package weight; any applicable shipping fees will be displayed before you complete your purchase.
Are the payments secured?
Yes — the site states all transactions are processed through a secure 256-bit server.
What’s the return eligibility?
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
What’s the time period for the return?
Return requests within 15 days of the delivery date.
Who will bear the shipping cost?
Incorrect or Damaged Items: Seller covers return shipping costs.
Change of Mind: Customer bears return shipping charges.
What would be the refund process?
Once the returned item is received & inspected, approval/rejection will be notified. If approved, refunds processed to original payment method within 5-7 business days.
